What Owners Say After the Job Is Done

Brought in my Seiko SKX for a gasket renewal before a dive trip to Tioman. The pressure certificate they issued showed the tested depth and the exact gasket sizes fitted. That was more information than I had ever received from any previous shop. The whole thing took three working days — arrived Tuesday, collected Thursday. I will be back for the annual check.

Service: Water Resistance Testing & Seal Renewal

The chronograph on my Tissot had been landing about two seconds past zero for a while and I kept putting it off. Razif explained exactly what the column wheel issue was and what the renewal would involve before I agreed to anything. The turnaround was five weeks, which was within the range they told me upfront. The timing traces they included in the documentation were a first for me — I could see the before-and-after difference clearly. Only minor thing: I'd have liked a status update at the halfway point.

Service: Chronograph Module Service

My father's Omega Seamaster had not been opened in twelve years. I was nervous about leaving it somewhere unfamiliar. Priya was straightforward about what the overhaul involved and gave me a written receipt when I dropped it off. The photographic record they sent on completion showed every stage. The condition report noted some case wear they left untouched on my request. Eight weeks total — I collected in early June. The piece is running to time again.

Service: Full Mechanical Overhaul

I had two watches tested — a G-Shock I take snorkelling and an old Rolex I inherited. Both came back with signed certificates. For the Rolex they found a hairline crack in the crystal during inspection and called me before doing anything. I appreciated that. Pricing was exactly as quoted on the site. No surprises at collection.

Service: Water Resistance Testing & Seal Renewal

Dropped off a Valjoux-based chronograph that had been sitting unworn for about four years. The start-stop action was sticky and the seconds hand return was inconsistent. Razif was clear about the scope — module only, not a full movement service — and the price. Came back cleaned and re-timed. There was a small scratch on the case back that wasn't there before, which they acknowledged and noted. Timing traces showed a big improvement in the before-after comparison.

Service: Chronograph Module Service

My grandmother's Swiss ladies' dress watch came in for an overhaul. It hadn't run for about fifteen years. I was worried about losing original parts but the parts provenance sheet listed everything replaced and why. The condition report was thorough — they photographed the dial and noted a hairline that was already there before the service. I will have it pressure tested separately once I add a new crown. Excellent communication throughout.

Service: Full Mechanical Overhaul